Frequently Asked Questions

General

Can I come and visit the site before making a booking?

Yes, we would love to give you a tour of the site. To book one in please call reception on 9982 9800 to make a time.

Can we bring our own food on site?

No, we are a fully catered site so no outside food is permitted, unless it is for medical reasons and has been pre-approved in writing by our staff.

Do you accommodate special diets?

We do our best to accommodate all special diets however we cannot guarantee 100% that our food is free from allergens.

Do you have WiFi?

Yes, we have high speed WiFi across our entire site.

Do the hotels have double beds?

All hotel and deluxe rooms are fitted with king single beds.

What time can I check in to my accommodation?

Check in to rooms is 2pm except for Fridays when it is 5pm and Sundays is 4pm.

Can I make a booking for my group for Saturday night only?

Unfortunately our weekend bookings are minimum two days from Friday supper through to Sunday lunch.

Is The Collaroy Centre wheel chair accessible?

Yes, most of our site is accessible by wheelchair however the site is on a hill and can be quite difficult in areas.

Do you have parking on site?

Yes, we have limited parking on site for approx. 200 cars.

Can I access The Collaroy Centre by public transport?

Yes, buses run in both directions along Pittwater Rd which is at the end of our street. The nearest bus stop travelling South along Pittwater Rd is Collaroy – Pittwater Rd nr Brissden Ave, and the nearest bus stop travelling North along Pittwater Rd is Collaroy – Pittwater Rd nr Homestead Ave. There is also a main bus stop at Collaroy Shops with more frequent services, and this is a short walk from The Collaroy Centre. There are no trains in the area.

Is alcohol permitted on site?

As we are owned and operated by The Salvation Army we are a no alcohol site.

Can we start from Dinner on Friday night?

Yes, you can start from dinner however it is an additional charge of $15 per person.

Do the cabins have sheets and towels provided?

Guests are required to bring their own linen, towels and toiletries, however a bath towel and full set of linen can be hired from us for $10.

Will we get our requested number of meeting rooms?

We try to meet all our guests requirements for meeting space however as we are a multi-use site we can only guarantee one meeting space (large enough to fit the entire group) at the time of booking and closer to the arrival date we can see what else is available to add on to the booking.

Where is the nearest medical facility?

Mona Vale Hospital is just over 10 minutes away by car. There are also a number of medical centres nearby in Mona Vale, Dee Why and Brookvale, and a pharmacy in Collaroy, just a 5 minute walk down the road.

Programming/Activities

Is there a maximum number of people for each activity?

Most on site activities have a maximum of 18 participants.

How long do activities go for?

Activities run for 90 minutes.

What is the minimum number of participants for an activity?

Most activities do not require a minimum number to go ahead. We do however require a minimum of 13 participants to be charged the standard per person rate. If you have under 13 participants in a group we charge a flat rate which is the price of 13 participants.

Do I need to pre-book activities?

Yes, please request activities when making your initial booking so we can let you know if they are available.

What happens if it is raining?

We take this on a case by case basis. If it is severe weather including lightening, hail, or heavy winds we must bring the group inside to run indoor activities as an alternative. If however the rain is light and the group would still like to be outdoors we can often proceed with the activity.

Will I get a refund if it rains?

Unfortunately we do not provide refunds due to weather because we will offer alternative activities to fill the time.

phone

Do you have a question or enquiry?

Phone (02) 9982 9800 or equire online