Frequently Asked Questions

General

How far in advance can I make a booking?

Our books are open 2 years in advance from the 1st business day in February. Please contact reception on 02 – 9982 9800  or complete our Booking Request Form

Can I come and visit the site before making a booking?

Yes, we would love to give you a tour of the site. To book one in please call reception on 9982 9800 to make a time.
Alternatively you are welcome to travel through our site using our Virtual Tour – CLICK HERE.

Can we bring our own food on site?

No, we are a fully catered site so no outside food is permitted, unless it is for medical reasons and has been pre-approved in writing by our staff.

Do you accommodate special diets?

We do our best to accommodate all special diets however we cannot guarantee 100% that our food is free from allergens.
To understand our allergy and anaphylaxis management care, please see this PDF: ALLERGY FAQs July 2019

Do you have WiFi?

Yes, we have high speed WiFi across our entire site. this is free for up to 200MB / 24 hrs, and is reset at midnight. If you require more than that, you can purchase upgrades when you login.

Do the hotels have double beds?

All hotel and deluxe cabin rooms have king single beds.

What time can I check in to my accommodation?

Check in is available as follows:

– Mon -Thurs 2pm
– Fridays 5pm
– Sun 4pm

Can I make a booking for my group for Saturday night only?

No, unfortunately our weekend bookings are minimum two days from Friday supper through to Sunday lunch.

Is The Collaroy Centre wheel chair accessible?

Yes, most of our site is accessible by wheelchair however the site is on a hill and can be quite difficult in areas.

Do you have parking on site?

Yes, we have limited parking on site for approx. 99 cars.

Can I access The Collaroy Centre by public transport?

Yes, buses run in both directions along Pittwater Rd which is at the end of our street. The nearest bus stop travelling South along Pittwater Rd is Collaroy – Pittwater Rd nr Brissden Ave, and the nearest bus stop travelling North along Pittwater Rd is Collaroy – Pittwater Rd nr Homestead Ave. There is also a main bus stop at Collaroy Shops with more frequent services, and this is a short walk from The Collaroy Centre. There are no trains in the area.

Is alcohol permitted on site?

As we are owned and operated by The Salvation Army we are a no alcohol site.

Can we start from Dinner on Friday night?

Yes, you can start from dinner however it is an additional charge of $15 per person.

Do the cabins have sheets and towels provided?

The Cabins do not have sheets and towels, however the Deluxe rooms at both ends of the cabins have sheets, towels and some toiletries.
If Cabin Guests would like to hire sheets and towels, they can do for $10.
If you are planning to stay in the Hotel, the Hotel Rooms have sheets, towels and some toiletries provided.

Will we get our requested number of meeting rooms?

We try to meet all our guests requirements for meeting space however as we are a multi-use site we can only guarantee one meeting space (large enough to fit the entire group) at the time of booking and closer to the arrival date we can see what else is available to add on to the booking.

Where is the nearest medical facility?

The closest hospital is Northern Beaches Hospital at Frenchs Forest – t: 9105 5000. It is 15 min by car.

There are also a number of medical centres nearby in Mona Vale, Dee Why and Brookvale, and a pharmacy in Collaroy, just a 5 minute walk down the road.

Programming/Activities

Is there a maximum number of people for each activity?

Most on site activities have a maximum of 18 participants.

How long do activities go for?

Activities run for 90 minutes.

What is the minimum number of participants for an activity?

Most activities do not require a minimum number to go ahead. We do however require a minimum of 13 participants to be charged the standard per person rate. If you have under 13 participants in a group we charge a flat rate which is the price of 13 participants.

Do I need to pre-book activities?

Yes, please request activities when making your initial booking so we can let you know if they are available.

What happens if it is raining?

We take this on a case by case basis. If it is severe weather including lightening, hail, or heavy winds we must bring the group inside to run indoor activities as an alternative. If however the rain is light and the group would still like to be outdoors we can often proceed with the activity.

Will I get a refund if it rains?

Unfortunately we do not provide refunds due to weather because we will offer alternative activities to fill the time.

phone

Do you have a question or enquiry?

Phone (02) 9982 9800 or equire online